User Satisfsaction Survey 2014, Second Round
Tanzania, 2014
Created on
Feb 13, 2022
Last modified
Feb 13, 2022
Page views
2027
Identification
Survey ID Number
TZA-NBS-USS-2014-V1.0
Title
User Satisfsaction Survey 2014, Second Round
Subtitle
Second Round
Translated Title
No Translation
Country
| Name | Country code |
|---|---|
| Tanzania | TZA |
Study type
Service Provision Assessments [hh/spa]
Series Information
User Satisfaction Survey 2014 is the second round survey lastly was conducted in 2011. The survey is designed and managed by National Bureau of Statistics external consultants are contracted to perfom the assignments. The surveys are sponsored by Development Partners through Tanzania Statistical Master Plan.
Abstract
The main objective of the consultancy was to design and carry out a user satisfaction survey to assess data needs, satisfaction with the current state of official national statistics and perceptions of key users of the statistical products and services of national statistical service providers. A second objective was to advise on the establishment of a framework for user-producer consultations, including a mechanism for soliciting regular feedback on user satisfaction, dialogue with users and a mechanism for utilising user feedback for planning, implementation and monitoring and evaluation of improvements under the Tanzania Statistical Master Plan.
Kind of Data
Sample survey data [ssd]
Unit of Analysis
individuals,groups,institutions, organizations, admnistrative units
Version
Version Description
Version 1.0 (November, 2014)
Version Date
2014-06
Scope
Notes
Users Satisfaction Survey 2014 collected information classified into six categories of
(i) public sector
(ii) media,
(iii) research sector,
(iv) general public,
(v) business community and
(vi) international organisations.
The survey and the interviews were to take into account customer satisfaction with the following dimensions of quality: coverage, accuracy, reliability and timeliness.
(i) public sector
(ii) media,
(iii) research sector,
(iv) general public,
(v) business community and
(vi) international organisations.
The survey and the interviews were to take into account customer satisfaction with the following dimensions of quality: coverage, accuracy, reliability and timeliness.
Topics
| Topic | Vocabulary |
|---|---|
| Infrastructure | World Bank |
| Information & Communication Technologies | World Bank |
| Public Sector | World Bank |
| Governance | World Bank |
Coverage
Geographic Coverage
The United Republic of Tanzania Tanzania Mainland Tanzania Zanzibar Regions
Universe
Users Satsfaction Survey 2014 collecteed information from users of official statistics which were classified into six categories of (i) public sector, (ii) media, (iii) research sector, (iv) general public, (v) business community and (vi) international organisations.
Producers and sponsors
Primary investigators
| Name | Affiliation |
|---|---|
| National Bureau of Statistics | Government of Tanzania |
Funding Agency/Sponsor
| Name | Abbreviation | Role |
|---|---|---|
| World Bank | WB | funding |
| Department for International Development | DFID | funding |
Other Identifications/Acknowledgments
| Name |
|---|
| Not reported |
Sampling
Sampling Procedure
the consultants compiled a list of public and private sector organisations, university departments, research institutions, international organisations and NGOs, many of which had been included in the 2011 survey. The geographical coverage was restricted to organisations in Dar es Salaam, Arusha, Morogoro and Zanzibar (Unguja) for financial reasons.
They comprised of:
(i) 27 MDAs in Dar es Salaam (17) and Zanzibar (Unguja) (10);
(ii) 11 LGAs in Dar es Salaam (Ilala, Kinondoni and Temeke Municipal Councils), Zanzibar (Zanzibar Municipal Council and West Unguja District Council), Arusha Municipal and District Councils, Morogoro Municipal and District Councils, as well as the Regional Administrative Secretariats for both Arusha and Morogoro Regions;
(iii) 20 executive agencies and public institutions in Dar es Salaam (13) and Zanzibar (7);
(iv) departments (e.g. Economics, Demography, Epidemiology) in tertiary education institutions where staff were likely to use statistics in their teaching and/or research programmes in Dar es Salaam (University of Dar es Salaam, the Institute of Finance Management, MUHAS, ARDHI University, the Eastern Africa Statistical Training Centre (EASTC), Arusha (Tumaini University Makumira and the University of Arusha), Morogoro Region (Mzumbe University and Sokoine University of Agriculture), Zanzibar (Zanzibar University, State University of Zanzibar and the Zanzibar Institute of Finance Administration);
(v) research institutions in Dar es Salaam (TRIT, TIRDO and Ifakara Health Institute), Arusha (TPRI and TANAPA), Morogoro (TAFORI);
(vi) selected NGOs in all four cities;
(vii) labour associations;
(viii) business associations and private companies;
(ix) media organisations;
(x) financial institutions;
international organisations and foreign embassies/bilateral organisations
They comprised of:
(i) 27 MDAs in Dar es Salaam (17) and Zanzibar (Unguja) (10);
(ii) 11 LGAs in Dar es Salaam (Ilala, Kinondoni and Temeke Municipal Councils), Zanzibar (Zanzibar Municipal Council and West Unguja District Council), Arusha Municipal and District Councils, Morogoro Municipal and District Councils, as well as the Regional Administrative Secretariats for both Arusha and Morogoro Regions;
(iii) 20 executive agencies and public institutions in Dar es Salaam (13) and Zanzibar (7);
(iv) departments (e.g. Economics, Demography, Epidemiology) in tertiary education institutions where staff were likely to use statistics in their teaching and/or research programmes in Dar es Salaam (University of Dar es Salaam, the Institute of Finance Management, MUHAS, ARDHI University, the Eastern Africa Statistical Training Centre (EASTC), Arusha (Tumaini University Makumira and the University of Arusha), Morogoro Region (Mzumbe University and Sokoine University of Agriculture), Zanzibar (Zanzibar University, State University of Zanzibar and the Zanzibar Institute of Finance Administration);
(v) research institutions in Dar es Salaam (TRIT, TIRDO and Ifakara Health Institute), Arusha (TPRI and TANAPA), Morogoro (TAFORI);
(vi) selected NGOs in all four cities;
(vii) labour associations;
(viii) business associations and private companies;
(ix) media organisations;
(x) financial institutions;
international organisations and foreign embassies/bilateral organisations
Deviations from the Sample Design
No deviations found in the report
Response Rate
No information found on response rate found
Weighting
Table 17: Weightings for quality indicators
Quality parameter Least important Very important Aggregate score No. of respondents Weighting
No. of respondents rating each parameter
1 2 3 4 5
Accuracy 36 32 36 60 155 1,223 319 3.83
Reliability 30 42 42 146 59 1,119 319 3.51
Timeliness 45 79 108 52 35 910 319 2.85
Frequency 114 95 42 28 40 742 319 2.33
Accessibility 94 71 91 33 30 791 319 2.48
The average weightings that users place on the five quality criteria were then used together with the actual scores obtained from the respondents' assessments of the quality of official statistics (given in Tables 4-8) in order to obtain the Customer Satisfaction Index. The result was a CSI of 70% for 2014 (Table 18). This compares with a Customer Satisfaction Index of 71% obtained in 2011. In brief, this suggests a stable or no-change situation in which, from the perspective of the users, there has been no noticeable change in the quality of official statistics between 2011 and 2014. It suggests that the benefits of the TSMP are still to be noticed and felt by the end-users of statistical products.
Quality parameter Least important Very important Aggregate score No. of respondents Weighting
No. of respondents rating each parameter
1 2 3 4 5
Accuracy 36 32 36 60 155 1,223 319 3.83
Reliability 30 42 42 146 59 1,119 319 3.51
Timeliness 45 79 108 52 35 910 319 2.85
Frequency 114 95 42 28 40 742 319 2.33
Accessibility 94 71 91 33 30 791 319 2.48
The average weightings that users place on the five quality criteria were then used together with the actual scores obtained from the respondents' assessments of the quality of official statistics (given in Tables 4-8) in order to obtain the Customer Satisfaction Index. The result was a CSI of 70% for 2014 (Table 18). This compares with a Customer Satisfaction Index of 71% obtained in 2011. In brief, this suggests a stable or no-change situation in which, from the perspective of the users, there has been no noticeable change in the quality of official statistics between 2011 and 2014. It suggests that the benefits of the TSMP are still to be noticed and felt by the end-users of statistical products.
Data Collection
Dates of Data Collection
| Start | End | Cycle |
|---|---|---|
| 2014-01 | 2014-03 | Three months |
Time periods
| Start date | End date | Cycle |
|---|---|---|
| 2014-01 | 2014-06 | Three years |
Data Collection Mode
Face-to-face [f2f]
Supervision
Not reported
Data Collectors
| Name | Abbreviation |
|---|---|
| TECHTOP CONSULT (TANZANIA) LTD | TCTLTD |
Questionnaires
Questionnaires
the questionnaire used in 2011 was used for the current survey, with minor modifications aimed at (i) improving the clarity of the questions where this was deemed necessary from the experience of the previous survey, and (ii) to separate questions requiring respondents to assess the quality of services provided by the NBS and OCGS in section C of the questionnaire.
The questionnaire was divided in four sections. The first section comprised of questions about the respondents' use of official statistics, i.e. the types of statistics which they used on a regular basis, their sources, and the purpose for which they used them. The second part of the questionnaire asked the respondents to assess the quality of official statistics with respect to their accuracy, reliability, timeliness of release, frequency of release, and ease of access. The third section asked the respondents to assess the quality of services provided by the NBS and the OCGS. The fourth and final section of the questionnaire sought information on the respondents, their employer organisations, gender, highest educational qualifications, age and country/place of residence.
The questionnaire was divided in four sections. The first section comprised of questions about the respondents' use of official statistics, i.e. the types of statistics which they used on a regular basis, their sources, and the purpose for which they used them. The second part of the questionnaire asked the respondents to assess the quality of official statistics with respect to their accuracy, reliability, timeliness of release, frequency of release, and ease of access. The third section asked the respondents to assess the quality of services provided by the NBS and the OCGS. The fourth and final section of the questionnaire sought information on the respondents, their employer organisations, gender, highest educational qualifications, age and country/place of residence.
Data Processing
Data Editing
Not reported
Data Appraisal
Estimates of Sampling Error
No estimates of Sampling errors reported
Data Appraisal
No other forms of Data Appraisal reported
Access policy
Contacts
| Name | Affiliation | URL | |
|---|---|---|---|
| Director General | National Bureau of Statistics | dg@nbs.go.tz | www.nbs.go.tz |
| Manager,IT Departments | National Bureau of Statistics | dg@nbs.go.tz | www.nbs.go.tz |
| Focal Person | National Bureau of Statistics | dg@nbs.go.tz | www.nbs.go.tz |
Confidentiality
Confidentiality of respondents is guaranteed by section 20 of Tanzania Statistics act number 1 of 2002. Before being granted access to the dataset, all users have formally agree:
1. All identifying information such as the name and address of respondent has been removed; and
2. The information is disclosed in a manner that is not likely to enable the identification of the particular person or undertaking or business to which it relates.
3. Not attempt to identify any particular person or undertaking or business;
4. Use of information for research or statistically purpose only;
5. Not to disclose the information to any other person, organization
6. When required by the Director General, return all documents made available to him to the Director General;
7. Comply with the directions given by the Director General relating to the records
.
8. Every person involved in the research or statistical project for which information is disclosed pursuant to this section shall make the declaration of secrecy set out in the first schedule.
Access conditions
Tanzania NBS considered three levels of accessibility:
1) Public use files, accessible by all
2) Licensed datasets, accessible under certain conditions
3) Datasets only accessible on location, for certain datasets
The dataset has been anonymized and available as a public use dataset. It accessible to all for statistical and research purposes only, under the following terms and conditions:
1. The data and other material will not be redistributed or sold to other individuals, institutions, or organization without the written agreement of the Tanzania National Bureau of Statistics.
2. The data will be used for statistical and scientific research purposes only. They will be used solely for reporting of aggregated information, and not for investigation of specific individuals or organizations.
3. No attempt will be made to produce links among dataset provided by the National Bureau of Statistics, or among data from the (National Bureau of Statistics) and other datasets that could identify individuals or organizations
4. No attempt will be made to re-identify respondents, and no use will be made of the identify of any person or establishment discovered inadvertently. Any such discovery would immediately be reported to the National Bureau of Statistics.
5. Any books, articles, conference papers, theses, dissertations, reports, or other publications that employ data obtained from the National Bureau of Statistics will cite the source of data in accordance with the Citation Requirement provided with each dataset.
1) Public use files, accessible by all
2) Licensed datasets, accessible under certain conditions
3) Datasets only accessible on location, for certain datasets
The dataset has been anonymized and available as a public use dataset. It accessible to all for statistical and research purposes only, under the following terms and conditions:
1. The data and other material will not be redistributed or sold to other individuals, institutions, or organization without the written agreement of the Tanzania National Bureau of Statistics.
2. The data will be used for statistical and scientific research purposes only. They will be used solely for reporting of aggregated information, and not for investigation of specific individuals or organizations.
3. No attempt will be made to produce links among dataset provided by the National Bureau of Statistics, or among data from the (National Bureau of Statistics) and other datasets that could identify individuals or organizations
4. No attempt will be made to re-identify respondents, and no use will be made of the identify of any person or establishment discovered inadvertently. Any such discovery would immediately be reported to the National Bureau of Statistics.
5. Any books, articles, conference papers, theses, dissertations, reports, or other publications that employ data obtained from the National Bureau of Statistics will cite the source of data in accordance with the Citation Requirement provided with each dataset.
Citation requirements
data suser shall acknowledge that any available intellectual property rights, including copyright and the data of User Satisfaction Survey 2014 version 1.0 are owned by National Bureau of Statistics in Tanzania
Access authority
| Name | Affiliation | URL | |
|---|---|---|---|
| National Bureau of Statistics | Government of Tanzania | dg@nbs.go.tz | www.nbs.go.tz |
Disclaimer and copyrights
Disclaimer
"The user of the data should acknowledges that, Tanzania National Bureau of Statistics is the original collector of the data , the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences without a written agreement from the National Bureau of Statistics"
Copyright
(c) 2014, National Bureau of Statistics
Metadata production
DDI Document ID
DDI-TZA-NBS-USS-2014-V1.0
Producers
| Name | Abbreviation | Affiliation | Role |
|---|---|---|---|
| National Bureau of Statistcs | NBS | Government of Tanzania | Metadata producer |
| Accelerated Data Program | ADP | PARIS21 | Review of the metadata |
Date of Metadata Production
2014-11-21
DDI Document version
Version 1.0 (November 2014)